Service terms and cancellation policy

1. The service

Costanova Transfer provides private passenger transfers with driver between Alicante and Valencia airports, Alicante train station and the towns of the Costa Blanca, as well as point to point journeys between towns.

Every transfer is private: the vehicle is reserved for your group alone and is never shared with other passengers. Our vehicles seat up to four passengers.

2. Prices

Published prices are fixed per journey and per vehicle, not per passenger, and include applicable taxes, the usual luggage per traveller and tolls. There are no night, holiday or traffic surcharges.

The price that applies is the one confirmed in your booking. Child seats and other extras are shown with their price during the booking process, before payment.

3. How a booking is made

You complete the booking on the website by entering your route, date, time, number of passengers and contact details, and paying the amount due. Once payment is received you will receive a booking confirmation by email.

If you do not receive that confirmation within a reasonable time, email info@costanovatransfer.com or call +34 653 830 143 before assuming the booking is in place.

Some bookings are not confirmed automatically and stay pending until we validate them by hand: pickups between 03:00 and 06:00, and bookings made at short notice. In those cases nothing is charged at the time and we tell you how to confirm by WhatsApp or phone.

4. Payment

Payment is made at the time of booking by card or PayPal, through secure payment gateways. Your card details are never stored on our systems.

5. Pickup, waiting time and delays

• Airport pickup. Your driver waits in the arrivals area with a sign showing your name. Exact meeting instructions are sent with your confirmation.
• Flight tracking. If you give us your flight number we check the actual arrival time and adjust the pickup. A delayed flight carries no extra charge.
• Waiting time included. Sixty minutes from landing for airport pickups, and fifteen minutes for all other pickups. Beyond that a waiting charge may apply, and we will tell you before applying it.
• If you do not show up. If after the waiting time we cannot find you and you have not contacted us, the service is considered provided and no refund is due. Always call us first: almost anything can be solved if we know in time.
• Addresses. You are responsible for providing correct and complete pickup and drop-off addresses. Changing the destination during the journey may mean an adjustment to the price.

6. Cancellations and changes

• Cancellation more than 24 hours before the pickup time: full refund.
• Cancellation less than 24 hours before, or no show: no refund. By then the vehicle and driver are reserved for you and the slot cannot be filled again.
• Changes of date, time or address: free of charge subject to availability, provided you tell us more than 24 hours in advance.
• If we are the ones unable to provide the service for any reason, we will tell you as soon as possible and refund the full amount.

Cancellations should be requested at info@costanovatransfer.com or on +34 653 830 143, quoting your booking reference. Refunds are issued to the same payment method used, normally within five to ten working days.

7. Right of withdrawal

Under article 103.l) of the Spanish consumer protection act, passenger transport services booked for a specific date and time are excluded from the fourteen day right of withdrawal. The cancellation policy above applies instead.

8. Luggage

The price includes the usual luggage: one suitcase and one piece of hand luggage per passenger, within the capacity of the vehicle (three or four suitcases depending on the model). If you are travelling with bulky or special luggage — bicycles, golf clubs, wheelchairs, instruments — tell us when you book so we can make sure it fits.

9. Child seats

Child seats must be requested when booking, not on arrival, because the vehicle is prepared in advance. Booster seats are free of charge and the seat for children under three has the price shown during the booking process.

10. On board

For everyone's safety and comfort, smoking and consuming alcohol or other substances in the vehicle is not permitted. The driver may end the service, with no right to a refund, if a passenger behaves in a way that puts the safety of the journey at risk. Damage caused deliberately to the vehicle will be charged to the customer.

11. Liability

We provide the service with vehicles insured in accordance with current passenger transport regulations. We are not liable for delays or for being unable to provide the service due to causes beyond our control, such as adverse weather, road closures, strikes or force majeure. In those cases we will look for an alternative and, if the service cannot be provided, the amount paid will be refunded.

Please check the vehicle before you get out: we are not liable for items left on board, although we will do our best to return them if we find them.

12. Complaints

You can send any complaint to info@costanovatransfer.com or call +34 653 830 143 and we will reply personally. Official complaint forms are available to consumers.

These terms are governed by Spanish law. As a consumer you may bring proceedings before the courts of your place of residence. The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr.

Last updated: 26 September 2026.